Return/Refund Policy

Crescent Womb, LLC will accept returns within 30 days from the original ship date. Any items purchased from Crescent Womb that arrived in damaged condition or units that are still in an unopened box can be returned for a full refund within 30 days of purchase.Returns must be shipped with freight charges prepaid. Shipping costs are not refundable. All returns must be processed through the origional payment method.

RETURNS MUST BE UNUSED AND IN ORIGINAL PACKAGING. IF THE PRODUCT IS USED THEN WE WILL REFUND 50% OF TOTAL ORDER.

All the products must be returned in sealed packaging and must contain all components, accessories and user manuals. In the event that any components are missing, you will be responsible for the cost of the replacement component and the restocking fee.

All returns must be approved with a Return Authorization Number. Please email a member of our Customer Service Team HERE to obtain a Return Authorization Number. Provide the following information when calling or emailing:

  • Original Order Number
  • Product SKU Number
  • Reason for Return

The Return Authorization Number Email must be included in the returned packaging and is valid for 10 business days from the date of issue. Returned merchandise must be in the same unit of measure as originally purchased.

Return Labels or Call Tags can be issued by our customer service department to return merchandise. Associated fees and return freight charges will apply. Returns will not be accepted on items that are:

  • Used/not in origional packaging
  • Returned more than 30 days after delivery
  • Returned without notification

FREIGHT OVERCHARGES, SHORTAGES & DAMAGED MERCHANDISE

All freight overages, shortages and/or damages must be reported immediately upon receipt of shipment. Visible damage should be noted on the freight company’s receipt at the time of delivery. All packing and shipping documentation must be retained for damage claims. Contact a member of our Customer Service Team HERE for final disposition.

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